Frequently asked questions
Program Information
What is BAUSCH + LOMB® horizon rewards ?
- Purchasing our contact lenses & lens care products
- Engaging with us through educational articles, videos and polls
Members can use their points and tokens for a great selection of gift cards (including the horizon rewards Visa® Reward Card), coupons for Bausch + Lomb® products and chances to win* exciting prizes!
What are the start and end dates for the Program?
Who is eligible for BAUSCH + LOMB® horizon rewards ?
How do I become a member of BAUSCH + LOMB® horizon rewards ?
Once you are registered, you can sign into your account at the Website with your email address and password.
How do you use my information? Do you share my information with anyone?
We will use your information to administer this Program and as indicated in our Privacy Policy. We will not share your information with other organizations except as set forth in our Privacy Policy.
Are there any restrictions to this Program?
Points and Tokens earned in the Program are non-transferable and have no cash value.
There is a limit of up to 60 Tokens that Members may earn per year per Member Account/household for lens care product purchases. A claim submitted under one Member Account may not be submitted under any other Member Account.
Point-earning offers may have limitations that will be described on the offer materials. Contact your Eye Care Professional for more information on currently available offers.
Some limitations apply to all offers: for example, there is a limit of one (1) submission per person per 12-month period, a limit of five (5) submissions per address per 12-month period, and claims must be submitted within 60 days of the purchase.
Sweepstakes, Instant Win games and Coupons: No single person/Member Account may receive more than USD $75.00 annually from the total value of (i) Prizes awarded in a Sweepstakes and/or Instant Win Game, and (ii) Coupons.
Please see the Program Terms and Conditions for more information.
Points & Tokens
What is the difference between Points and Tokens?
Tokens are earned by engaging with BAUSCH + LOMB®. Tokens can be redeemed for BAUSCH + LOMB® coupons, or to enter exciting promotions* for chances to win prizes.
Continue reading below to find out more.
Where can I track my Points balance and Tokens balance?
When will my Points/Tokens expire?
Earning Points
How do I earn Points?
Your claim must be submitted on the Website using the Contact Lens Points Offer Submission Form provided on the Website.
Your completed Claim Form, to be eligible, must be accompanied by:
(i) |
a legible image of your eye care professional’s invoice (credit card receipts and packing slips will not be accepted), showing:
|
(ii) | a legible image of all eligible boxes and corresponding UPC(s) from all eligible product packaging. |
Please see the Program Terms and Conditions for more information.
What is the difference between a "New Wearer" and an "Existing Wearer"?
Where can I find UPCs to submit?
IMPORTANT: Before you attempt to submit a claim for Points, please visit your eye care professional to obtain an Offer Code (and/or a Points Offer Form or other offer information materials, which will give you access to the offer and describe the participating products as well as how to submit your Points claim).
UPC codes do not need to be submitted for Token-earning claims for lens care product purchases. Only your eligible receipt needs to be submitted through the Program Website.
My Contact Lens Purchase Claim was Approved, now what?
My Contact Lens Purchase Claim was Rejected, now what?
- Not including an invoice that clearly shows the BAUSCH + LOMB® product purchased as well as the quantity
- Providing a credit card receipt or packing slip instead of an invoice from your eye care professional
Within your rejection email you will receive a link back to your claim. This link will allow you edit any missing or incorrect information and resubmit for approval.
If you are continuing to have difficulty submitting a purchase claim, contact our support team: https://bauschrewards.com/help.
Earning Tokens
How do I earn Tokens?
(i) |
Purchases of Participating Lens Care Products: Tokens may be earned by eligible purchases of participating Bausch + Lomb lens care products.
Please note that any participating products available and corresponding Token values may be subject to change from time to time. To submit a claim for Tokens, follow the instructions on the Website to upload a legible image of your receipt, showing your purchase of participating lens care product(s). |
(ii) |
Engagement Activities: New activities will be added to the Website from time to time, and may also be available on third-party websites or as special offers. Each Activity has a Token value associated with it.
Activities may be completed as indicated in the "Earn" section of the Website for the number of Tokens indicated; there may be limitations on how often a single Activity may be completed for additional Tokens. Activities may include, but are not limited to:
Please note that not all of the Activities above may be available on the Website at all times. Please see the Program Terms and Conditions for more information. |
Can I retake a survey after I finish it?
Where can I find promotional/engagement codes to earn Tokens?
How many Tokens can I receive for lens care purchases?
See the Earn page of the Website for more information on submitting a claim for Tokens.
You can also earn Tokens for participating in engagement activities on the Website.
Spending Points
How to Redeem Points for a Gift Card or Reward Card:
Check the "Rewards" section of the Website to see the currently available gift cards and reward cards and the required number of Points to be redeemed for each. You cannot redeem Points for an item unless you have enough Points for that item in your Member Account.
To redeem your Points for an item, browse the items available, select the item you wish to order and follow the instructions on the Website to confirm your selection. Once your order has been submitted, the required number of Points for that item will be deducted from your Member Account, and you will receive an email with instructions on how to claim your gift card.
Please see the Program Terms and Conditions for more information.
Why would I want to Redeem Points for Tokens, and how do I go about that?
Some members may choose a blend of rewards with their points. As an example if I receive 600 points, I may choose to redeem for a $50 gift card, a coupon worth $3 off Biotrue® multi-purpose solution and a number of chances to win* a $75 Gift card. If I’m an instant winner - that’s $128 worth of value!
Some members will redeem their full amount right away, or you could build your points balance with multiple qualifying offers across the year and get something even more special. More tokens entered into our sweepstakes and instant win games give you more chances to win!
How to Redeem Points for Donations to a Charity:
Please note that you will not be sent a tax receipt for any donation made using your Points, but you can request one.
For Optometry Giving Sight please email usa@givingsight.org or 1-888-OGS-GIVE.
For Two Blind Brothers please email hello@twoblindbrothers.com.
Spending Tokens
How to Redeem Tokens for a Coupon:
Please see the Program Terms and Conditions for more information.
To Redeem Tokens for an Entry into an Available Sweepstakes or Instant Win Game:
Each Sweepstakes or Instant Win Game is subject to a set of Official Rules for that Sweepstakes or Instant Win Game. Official Rules will be available on the Website with details regarding eligibility, entry deadlines, prizes available, and how to enter.
Each time you enter a Sweepstakes or Instant Win Game, the applicable number of Tokens will be automatically deducted from your Member Account. There may be a limitation on the number of entries or game plays allowed per person for each Sweepstakes or Instant Win Game (as indicated on the Website). The number of Tokens required to be redeemed for an entry or game play into an available Sweepstakes or Instant Win Game may vary.
Please see the Program Terms and Conditions for more information.
Promotions
How can I enter a Sweepstakes or an Instant Win Game without making a purchase or redeeming Tokens?
For Instant Win Games, please be sure to include the email address associated with your Member Account in your mail-in request so that we can send you back a link by email to play the game.
Please see the Program Terms and Conditions for more information.
How can I see which Sweepstakes draws I have entered?
MetaBank is not the sponsor of the sweepstakes. Funds expire on the date located on the front of the card.
How do you choose the winners of Sweepstakes promotions?
How are Instant Win Game prizes won?
Rewards & Prizing
When will I receive my Prize, Reward Card or Gift card?
In approximately 48-72 hours of your win or redemption, your Visa® Reward Card order will be sent to our Visa® issuer, which will trigger an email from our Visa® issuer with a link and instructions on how to redeem the prize.
Visa® Virtual Account is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Terms and conditions apply. Virtual Account can be used online, via phone, or in store with a digital wallet everywhere Visa debit cards are accepted in the U.S. and District of Columbia. See Virtual Accountholder Agreement for details. No Cash or ATM Access.
Visa® Reward Cards
In approximately 48-72 hours of your win or redemption, your Visa® Reward Card order will be sent to our Visa issuer. Your Visa® Reward Card will be mailed to the address that was in your profile when your reward was confirmed. Visa® Reward Cards are usually delivered within 4 weeks to 6 weeks.
For details refer to the card holder agreement: Card holder agreement
Visa® Reward Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Terms and conditions apply to Reward Cards. This Card may be used everywhere Visa debit cards are accepted in the U.S. and District of Columbia. See Cardholder Agreement for details. No Cash or ATM Access.
All other Gift Cards
In approximately 48-72 hours of your Prize win or Gift Card redemption, a link or an online claim code for the Prize or Gift Card will be sent to the email address you registered with along with instructions on how to redeem the prize.
If you have any issues or inquiries regarding how to claim your eGift card, you can reach out to our rewards provider for assistance at support@virtualrewardcenter.com.
How long do I have to use my Prize, Reward Card or Gift Card?
You may wish to visit the applicable Prize/Reward Card/Gift Card provider's website for more information.
Other Questions
For other questions about BAUSCH + LOMB® horizon rewards, please see the Program Terms and Conditions.