Frequently asked questions
Points can be used to redeem for Gift Cards (as available on the Website), to donate points to a charity, or to redeem for Tokens.
Tokens can be redeemed to play an Instant Win game, earn a Sweepstakes entry, or receive a coupon (as available).
As a member of BAUSCH + LOMB® Horizon Rewards, you may also choose to receive periodic special offers and timely updates via email.
Once you are registered, you can sign into your account at the Website with your email address and password.
Your claim must be submitted on the Website using the Contact Lens Points Offer Submission Form provided on the Website.
Your completed Claim Form, to be eligible, must be accompanied by:
|(i)||a legible image of your receipt, showing your purchase made within the time period indicated on the Offer Information Guide (purchase date will be determined by the date on the receipt submitted); and|
|(ii)||a legible image of the UPC(s) (1 or 2 UPCs per package, as applicable) from all eligible product packaging.|
Purchases of Participating Lens Care Products: Tokens may be earned by eligible purchases of participating Bausch + Lomb lens care products. Please consult the list of Participating Lens Care Products on the Website and the Token values for these products.
Please note that any participating products available and corresponding Token values may be subject to change from time to time.
To submit a claim for Tokens, follow the instructions on the Website to upload a legible image of your receipt, showing your purchase of participating lens care product(s).
Engagement Activities: New activities will be added to the Website from time to time, and may also be available on third-party websites or as special offers. Each Activity has a Token value associated with it.
Activities may be completed as indicated in the “Earn” section of the Website for the number of Tokens indicated; there may be limitations on how often a single Activity may be completed for additional Tokens. Activities may include, but are not limited to:
Please note that not all of the Activities above may be available on the Website at all times.
See the Earn page of the Website for more information on submitting a claim for Tokens.
You can also earn Tokens for participating in engagement activities on the Website.
IMPORTANT: Before you attempt to submit a claim for Points, please visit your eye care professional to obtain an Offer Information Guide, which will give you access to the offer and describe the participating products as well as how to submit your Points claim.
UPC codes do not need to be submitted for Token-earning claims for lens care product purchases. Only your eligible receipt needs to be submitted through the Program Website. Please consult the list of Participating Lens Care Products on the Website for Token-earning opportunities.
If you don’t have enough Tokens, remember that you can also follow the instructions in the “Rewards” section of the Website to redeem Points for Tokens.
Each Sweepstakes or Instant Win Game is subject to a set of Official Rules for that Sweepstakes or Instant Win Game. Official Rules will be available on the Website with details regarding eligibility, entry deadlines, prizes available, and how to enter.
Each time you enter a Sweepstakes or Instant Win Game, the applicable number of Tokens will be automatically deducted from your Member Account. There may be a limitation on the number of entries or game plays allowed per person for each Sweepstakes or Instant Win Game (as indicated on the Website). The number of Tokens required to be redeemed for an entry or game play into an available Sweepstakes or Instant Win Game may vary.
Check the “Rewards” section of the Website to see the currently available gift cards and the required number of Points to be redeemed for each. You cannot redeem Points for an item unless you have enough Points for that item in your Member Account.
To redeem your Points for an item, browse the items available, select the item you wish to order and follow the instructions on the Website to confirm your selection. Once your order has been submitted, the required number of Points for that item will be deducted from your Member Account, and you will receive an email with instructions on how to claim your gift card.
Please note that you will not be sent a tax receipt for any donation made using your Points.
For Instant Win Games, please be sure to include the email address associated with your Member Account in your mail-in request so that we can send you back a link by email to play the game.
You may wish to visit the applicable Prize/Gift Card provider's website for more information.
Points and Tokens earned in the Program are non-transferable and have no cash value.
There is a limit of up to 60 Tokens that Members may earn per year per Member Account/household for lens care product purchases. A claim submitted under one Member Account may not be submitted under any other Member Account.
Point-earning offers may have limitations that will be described on the offer materials. Contact your Eye Care Professional for more information on currently available offers.
Sweepstakes, Instant Win games and Coupons: No single person/Member Account may receive more than USD $75.00 annually from the total value of (i) Prizes awarded in a Sweepstakes and/or Instant Win Game, and (ii) Coupons.
Please see the Program Terms & Conditions for more information.