Frequently asked questions
BAUSCH + LOMB® horizon rewards offers the opportunity to earn rewards for:
- Purchasing our contact lenses & lens care products
- Engaging with us through educational articles, videos and polls
Members can use their points and tokens for a great selection of gift cards (including the horizon rewards Visa® Incentive Card), coupons for Bausch + Lomb® products and chances to win* exciting prizes!
Once you are registered, you can sign into your account at the Website with your email address and password.
Points and Tokens earned in the Program are non-transferable and have no cash value.
There is a limit of up to 60 Tokens that Members may earn per year per Member Account/household for lens care product purchases. A claim submitted under one Member Account may not be submitted under any other Member Account.
Point-earning offers may have limitations that will be described on the offer materials. Contact your Eye Care Professional for more information on currently available offers.
Sweepstakes, Instant Win games and Coupons: No single person/Member Account may receive more than USD $75.00 annually from the total value of (i) Prizes awarded in a Sweepstakes and/or Instant Win Game, and (ii) Coupons.
Please see the Program Terms and Conditions for more information.
Points & Tokens
Tokens are earned by engaging with BAUSCH + LOMB®. Tokens can be redeemed for BAUSCH + LOMB® coupons, or to enter exciting promotions* for chances to win prizes.
Continue reading below to find out more.
Your claim must be submitted on the Website using the Contact Lens Points Offer Submission Form provided on the Website.
Your completed Claim Form, to be eligible, must be accompanied by:
a legible image of your eye care professional’s invoice (credit card receipts and packing slips will not be accepted), showing:
|(ii)||a legible image of all eligible boxes and corresponding UPC(s) from all eligible product packaging.|
IMPORTANT: Before you attempt to submit a claim for Points, please visit your eye care professional to obtain an Offer Information Guide, which will give you access to the offer and describe the participating products as well as how to submit your Points claim.
UPC codes do not need to be submitted for Token-earning claims for lens care product purchases. Only your eligible receipt needs to be submitted through the Program Website.
- Not including an invoice that clearly shows the BAUSCH + LOMB® product purchased as well as the quantity
- Providing a credit card receipt or packing slip instead of an invoice from your eye care professional
Within your rejection email you will receive a link back to your claim. This link will allow you edit any missing or incorrect information and resubmit for approval.
If you are continuing to have difficult submitting a purchase claim, contact our support team: https://bauschrewards.com/help.
Purchases of Participating Lens Care Products: Tokens may be earned by eligible purchases of participating Bausch + Lomb lens care products.
Please note that any participating products available and corresponding Token values may be subject to change from time to time.
To submit a claim for Tokens, follow the instructions on the Website to upload a legible image of your receipt, showing your purchase of participating lens care product(s).
Engagement Activities: New activities will be added to the Website from time to time, and may also be available on third-party websites or as special offers. Each Activity has a Token value associated with it.
Activities may be completed as indicated in the “Earn” section of the Website for the number of Tokens indicated; there may be limitations on how often a single Activity may be completed for additional Tokens. Activities may include, but are not limited to:
Please note that not all of the Activities above may be available on the Website at all times.
See the Earn page of the Website for more information on submitting a claim for Tokens.
You can also earn Tokens for participating in engagement activities on the Website.
Check the “Rewards” section of the Website to see the currently available gift cards and the required number of Points to be redeemed for each. You cannot redeem Points for an item unless you have enough Points for that item in your Member Account.
To redeem your Points for an item, browse the items available, select the item you wish to order and follow the instructions on the Website to confirm your selection. Once your order has been submitted, the required number of Points for that item will be deducted from your Member Account, and you will receive an email with instructions on how to claim your gift card.
Some members may choose a blend of rewards with their points. As an example if I receive 600 points, I may choose to redeem for a $50 gift card, a coupon worth $3 off Biotrue® multi-purpose solution and a number of chances to win* a $75 Gift card. If I’m an instant winner - that’s $128 worth of value!
Some members will redeem their full amount right away, or you could build your points balance with multiple qualifying offers across the year and get something even more special. More tokens entered into our sweepstakes and instant win games give you more chances to win!
Please note that you will not be sent a tax receipt for any donation made using your Points, but you can request one by contacting firstname.lastname@example.org or 1-888-OGS-GIVE.
Each Sweepstakes or Instant Win Game is subject to a set of Official Rules for that Sweepstakes or Instant Win Game. Official Rules will be available on the Website with details regarding eligibility, entry deadlines, prizes available, and how to enter.
Each time you enter a Sweepstakes or Instant Win Game, the applicable number of Tokens will be automatically deducted from your Member Account. There may be a limitation on the number of entries or game plays allowed per person for each Sweepstakes or Instant Win Game (as indicated on the Website). The number of Tokens required to be redeemed for an entry or game play into an available Sweepstakes or Instant Win Game may vary.
For Instant Win Games, please be sure to include the email address associated with your Member Account in your mail-in request so that we can send you back a link by email to play the game.
Rewards & Prizing
Within approximately 48 hours of your win, a secret passphrase for the Visa® Virtual Account will be sent to your email address (as provided when you registered) and your Visa® Incentive card order will be sent to our Visa® issuer. This email is confirmation that your Virtual Account has been requested. You will receive an additional email 2 business days from our Visa® issuer with a link and instructions on how to redeem the prize.
If you are having problems receiving your Visa® Virtual Account, you can contact our issuer here: http://www.centralaccesscard.com/rebatecontact.pdf
Visa® Incentive Cards
Within approximately 48 hours of your win, your Visa® Incentive Card order will be sent to our Visa issuer. Your Visa® Incentive Card will be mailed to the address that was in your profile when your reward was confirmed. Visa® Incentive Cards can take up to 4 weeks to be sent out, but are usually done within 5 business days.
If you are having problems receiving your Visa® Incentive Card, you can contact our issuer here: http://www.centralaccesscard.com/rebatecontact.pdf
All other Gift Cards
Within approximately 48 hours of your Prize win or Gift Card redemption, a link or an online claim code for the Prize or Gift Card will be sent to the email address you registered with along with instructions on how to redeem the prize.
If you have any issues or inquiries regarding how to claim your eGift card, you can reach out to our rewards provider for assistance at email@example.com.
You may wish to visit the applicable Prize/Gift Card provider's website for more information.